Information We Collect

Running a family finance business means we need certain information to help you properly. But we don't collect anything we don't actually need. Here's what we typically gather:

• Your name, contact details, and address when you reach out to us or sign up for our services
• Financial information relevant to the advice or services you're seeking
• Identification documents as required under Australian law
• Information about how you use our website through cookies and analytics
• Communication records when you contact us by phone, email, or in person

We don't sell your data to anyone. Never have, never will. That's not how we do business.

How We Use Your Information

Your information helps us provide better financial guidance tailored to your situation. We use it to:

• Deliver the financial services and advice you've requested
• Communicate with you about your accounts, queries, or our services
• Meet our legal obligations under Australian financial regulations
• Improve our services based on feedback and usage patterns
• Send relevant updates about financial matters that might affect you (only if you've agreed to this)

Data Storage and Security

Your data is stored securely on Australian servers. We use industry-standard encryption and security measures to protect your information from unauthorized access.

Security Measures

We've implemented multiple layers of security including encrypted data transmission, secure server infrastructure, and restricted access protocols. Only team members who need access to your information to do their job can see it.

That said, no system is perfect. While we do everything reasonable to protect your data, we can't guarantee absolute security. If we ever experience a data breach that affects you, we'll let you know promptly as required by law.

Sharing Your Information

We don't share your personal information casually. But sometimes we need to share it with:

• Financial institutions when processing transactions or accounts on your behalf
• Our professional advisors (lawyers, accountants) when necessary for your service
• Government agencies when required by Australian law
• Service providers who help us run our business (like IT support), under strict confidentiality agreements

Before we share your information with anyone else, we'll ask for your permission. And we'll only share what's necessary for the specific purpose.

Your Rights

You have real control over your personal information. Here's what you can do:

Access Your Data

You can request a copy of the personal information we hold about you. We'll provide this within 30 days, though we might need to verify your identity first.

Correct Your Data

If something we have on file is wrong or outdated, let us know. We'll fix it promptly.

Request Deletion

You can ask us to delete your personal information. We'll do this unless we're required by law to keep it (like financial records we need to maintain for regulatory purposes).

Opt Out of Marketing

Don't want our emails? No worries. You can unsubscribe anytime by clicking the link in any email we send, or just tell us directly.

How Long We Keep Your Data

We keep your information for as long as you're using our services, plus whatever time Australian law requires us to maintain records.

After these periods, we securely delete or anonymize your information so it can't be traced back to you.

Cookies and Website Tracking

Our website uses cookies to work properly and to understand how people use it. Most are essential (the site won't function without them), while others help us improve your experience.

You can control cookies through your browser settings. Keep in mind that blocking certain cookies might affect how the website works for you.

We use Google Analytics to understand website traffic patterns. This data is anonymous and helps us make the site better. We don't use it to identify individual visitors.

Third-Party Links

Sometimes we link to other websites that might be useful. But we can't control how they handle privacy. When you click through to another site, their privacy policy applies, not ours. We recommend reading their policies before sharing any personal information.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll let you know by email or through a notice on our website. The "Last Updated" date at the top shows when we last revised this policy.

It's worth checking back now and then to see if anything's changed.

Children's Privacy

Our services aren't designed for people under 18. We don't knowingly collect information from children. If you're a parent and think we might have information about your child, please contact us so we can delete it.